warranty
For New Item
Heated Clothes (jacket, vest, coat, hoodie) purchased on winnaheat.com are covered with a 2-year limited warranty on heating element and 1-year limited warranty on battery.
Heated gloves, Heated Socks, Heated insoles purchased on winnaheat.com are covered with 1-year limited warranty on heating element and 1-year limited warranty on battery.
This warranty is non-transferable and proof of purchase from winnaheat.com.
Warranty Exclusions
Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under warranty. Under no circumstances will winnaheat or be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, not following washing instructions, flood, accidental fire, unauthorized service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.
How to Claim Warranty
To proceed with a claim, please fill in the form for warranty claim below. Our customer service team will get back to you as soon as possible. If you do not receive an email from us within 48 hours, please check your spam folder or call us at:+86-755-29650600
Heated Clothes (jacket, vest, coat, hoodie) purchased on winnaheat.com are covered with a 2-year limited warranty on heating element and 1-year limited warranty on battery.
Heated gloves, Heated Socks, Heated insoles purchased on winnaheat.com are covered with 1-year limited warranty on heating element and 1-year limited warranty on battery.
This warranty is non-transferable and proof of purchase from winnaheat.com.
Warranty Exclusions
Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under warranty. Under no circumstances will winnaheat or be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, not following washing instructions, flood, accidental fire, unauthorized service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.
How to Claim Warranty
To proceed with a claim, please fill in the form for warranty claim below. Our customer service team will get back to you as soon as possible. If you do not receive an email from us within 48 hours, please check your spam folder or call us at:+86-755-29650600